Reporting Incidents

Efficient incident management is crucial for maintaining data integrity and complying with privacy regulations. The Kertos platform simplifies the process of reporting and assessing incidents, allowing organizations to respond promptly and effectively. This article guides you through the steps of reporting an incident on Kertos and highlights the differences between incidents and breaches.

Understanding Incidents and Breaches

What is an Incident?

An incident refers to any event that may compromise the confidentiality, integrity, or availability of information systems. Examples include unauthorized access attempts, system malfunctions, or suspicious activities.

What is a Breach?

A breach occurs when there is confirmed unauthorized access to sensitive data, leading to potential data exposure. Breaches typically require immediate action and notification to affected parties.

Key Differences

Incidents: Broadly cover any security event.

Breaches: Specifically involve data compromise, often with legal implications.

Reporting an Incident in Kertos

This section provides a step-by-step guide to reporting an incident using the Kertos platform, with supporting screenshots.

Filling out the Incident Report form

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  1. Log into Kertos Hub: Navigate to the Kertos dashboard.

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  1. Select the "Incidents" tab from the main menu.

  2. Click "Report Incident": This opens the incident reporting form.

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  1. Enter Incident Details: Provide a detailed description of the incident, including the date, time, affected systems, and any initial evidence.

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  1. Determine Personal Data Involvement: Indicate whether personal data is affected.  

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  1. If No: Fill out Incident Details and Data Affected