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Intercom

This section will guide you through the integration of Intercom into Kertos.

The Integration Interface​

To set up the Intercom integration, the following credentials are required.

Intercom Integration

This information can be found in your Intercom account as displayed below.

Authentication​

The following section guides you through the process of gathering all required credentials to connect to your Intercom instance.

API Token​

You can find your API Access Token in the Configure > Authentication section in your app within the Developer Hub.

Intercom API Token

Identifier Field​

Choose between the options "Additional identifier", "Email" or "Phone", depending on which data you what to use as an identifier.

Data Retention​

Some data have precise specifications as to how long they must be retained. The "Data retention" field allows you to define how long data should be retained after receiving a deletion request, to make sure all deletion requests are in compliance with the various data regulations.

Documentation​

For more information, please refer to the Intercom documentation.