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Twilio SMS

This section will guide you through the integration of Twilio SMS into Kertos.

The Integration Interface​

To set up the Twilio SMS integration, the following credentials are required.

Twilio Integration Interface

This information can be found in your Twilio SMS account as displayed below.

Authentication​

The following section guides you through the process of gathering all required credentials to connect to your Twilio SMS instance.

API Token​

Login to your Twilio Account. On the main dashboard find the Account Info panel. The two values Account SID and Auth. These credentials need to be loaded into Kertos.

Twilio API Credentials

note

Please refer to your admin for permission to copy these credentials!

Identifier Field​

Phone is the relevant identifier field for Twilio.

Data retention​

Some data have precise specifications as to how long they must be retained. The "Data retention" field allows you to define how long data should be retained after receiving a deletion request, to make sure all deletion requests are in compliance with the various data regulations.

Documentation​

Twilio Retention on PII fields​

From the twilio documentation

Each Twilio field marked as PII is also marked with an MTL - a Minimum Time to Live. This is the number of days after creation that data will be stored in Twilio's systems for carrier reconciliation, tax management, or other business purpose that requires us to hold the data. Outside of the MTL, deletions from a Twilio API will be applied immediately, however it may take up to 30 days to delete from backups and other interconnected systems. For example, if a resource has MTL of 90 days, and you delete it on day 1 after creation, information will be completely gone 91 days after creation, because of the MTL. If you delete it on day 90, it will be gone by day 120, taking 30 days. If you have special retention requirements, check with our support team or success manager for potential options.

Twilio Logs​

Error 20009: If you're seeing a message in the logs that you have already deleted, please allow up to 14 days for our systems to completely remove this record before reaching out to support.