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Platform Terms Glossary
Task Management
Task Management explained Creating Tasks Setting up Task NotificationsGiving permissions to team members
Organization
Working together in KertosInviting UsersCreating rolesAssigning Data Source AccessCreating Departments and Assigning Users
Integrations
Discovery
Tasks
Device Management
Human Resource Information Systems
Inventory
Inventorization of vendorsInventorization of systemsInventorization of assetsEU AI Act: Inventorization of AI use cases
Risks
Managing risksApplying controls to risks
Trust Center
Setting up your trust center
Incidents
Reporting incidents
KAI
KAI explainedPrinciples of AI at KertosInteracting with KAI
Compliance
Frameworks explainedManaging & implementing controlsCreating & managing policiesCompleting & assigning trainings
Privacy Management
Creating a RoPACreating TOMsCreating DPIAs
Data Subject Requests
DSRs explainedSetting up a request automationCreating DSRsProcessing DSRsClosing processed DSRs
API Reference
Ingress API Docs for DSRs Webhook API Docs for DSRs

Processing DSRs

In order to fulfill a Data Subject Request (DSR), the data of the corresponding Data Subject has to be processed within the Data Sources that contain them. This is done via Tasks that can be executed automatically for Data Sources where Request Automation is possible and enabled, or manually.

 

Every Data Source for which a request has to be fulfilled is seen as Task within the Kertos platform.

Processed Systems Overview

 

 

1. In order to see an overview of the Data Sources affected by a DSR, open the desired DSR and scroll down to “Processed Data Sources”.

2. Click on the task related to the DSR you want to know more about. Alternatively, you can directly change its Status and Assignee from the overview.

  • The results of all processed systems are consolidated into one view, making it easy to keep track of all data relevant to a DSR.
  • If an automation is available but not yet configured, our system will display a respective notice (“automation available”), allowing you to configure automation and process your DSRs faster.
  • If you are using a system that does not yet support automation by Kertos, you can request an automation directly from the platform.

 

Associated Task Detail View

 

 

  • In order to assign the task of processing the Data Sources related to this DSR within your organization, you can select an assignee. A task will be created accordingly.
    • The task associated with the DSR has the same due date so that you can guarantee the request is processed in time.
    • If more information is necessary to the task, make use of the description and the attachment. For that you need to go to "tasks" and open the task from the overview.
  • Analogue to the request, every task to process a Data Source also has a status, either:
    • Todo: Nothing has been done yet.
    • In Progress: When at least one task is set to “In Progress” then the DSR status is set to “In Progress” as well
    • Done: Once all tasks are set to done, the request is automatically set to “Ready To Send”
  • On the right you can see whether the task of processing this Data Source is handled automatically or manually.

 

Automatic Processing

If Request Automation is possible and enabled, Kertos will handle the task of processing this Data Source automatically (indicated by the “automated” tag behind the name of the Data Source).

Data Deletion in Three Steps
When handling data deletion requests, Kertos follows a three-step process:

  • Displaying the existing information: Before deletion, Kertos provides an overview of the data found within the affected systems.
  • Deleting the information: The deletion process is executed according to the request.
  • Verifying deletion: After execution, Kertos verifies that no information remains in the affected Data Sources.

This ensures full transparency and compliance with regulatory requirements during the deletion process.

 

For more details on what Kertos found while executing the task, you can click “show data found”.

 

Manual processing

 

 

In the case where Request Automation is not possible or disabled, Kertos will automatically create a Task to process the corresponding Data Source and per default assign it to the Owner of this Data Source, unless you disabled Automatic Task Creation when creating the DSR manually.

You can change the assignee as described above.

This is how the task will appear in the assignee’s tasks overview:

 

 

The assignee then has to execute the DSR manually for the corresponding Data Source and set the status of the related task to “Done”. For more information on how to manage tasks in Kertos, see this article.


 

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