Help Center
Go back to application
Help Center
Go back to application
Platform Terms GlossaryContacting Support and Reporting Bugs
Task Management
Task Management explained Creating Tasks Setting up Task NotificationsGiving permissions to team members
Organization
Working together in KertosInviting UsersCreating rolesAssigning System AccessCreating Departments and Assigning Users
Integrations
Discovery
Tasks
Device Management
Human Resource Information Systems
Inventory
Inventorization of vendorsInventorization of systemsInventorization of assetsEU AI Act: Inventorization of AI use cases
Risks
Managing risks
Trust Center
Setting up your trust center
Incidents
Reporting incidents
KAIA
KAIA explainedPrinciples of AI at Kertos
Interacting with KAIA
Compliance
Frameworks explainedManaging & implementing controlsCreating & managing policiesCompleting & assigning trainingsGuidance
Privacy Management
Creating a RoPACreating TOMsCreating DPIAs
Data Subject Requests
API Reference
Ingress API Docs for DSRs Webhook API Docs for DSRs
Auto Checks
Auto Checks explainedAuto Checks: AWS Auto Checks: GCPAuto Checks: AzureEnabling Auto Checks by Reconfiguring the Azure IntegrationEnabling Auto Checks by Reconfiguring the GCP IntegrationEnabling Auto Checks by Reconfiguring the AWS Integration
AWS Auto Checks Detailed Explanations
Azure Auto Checks Detailed Explanations

Contacting Support and Reporting Bugs

If you're experiencing issues while using Kertos, or if you'd like to suggest a new feature, this article will guide you through the process of contacting support or reporting a bug using our integrated tool.

How to Report Bugs or Suggest Features

Kertos uses Marker.io as a built-in tool for contacting support, collecting bug reports and feature suggestions. This makes it fast and easy to send us feedback right from the platform.

Whenever you encounter a bug or have an idea for improvement, press the Give feedback button located in the top-right corner of the screen (look for the icon that looks like a bug).

When you press this button:

  • A screenshot of your current screen will be automatically attached.
  • You can draw or highlight specific areas directly on the screenshot using the tool panel at the top.
  • On the right-hand panel, make sure to set the Issue type correctly:
    • Keep it as Bug if you’re reporting an error or need to contact support.
    • Switch it to Story if you’re suggesting a feature.
  • Fill in the mandatory Summary field with a clear title.
  • Use the Description field to provide helpful details. Please follow this format:
    • Steps to reproduce: What actions did you take before the bug occurred?
    • Actual result: What happened that seems wrong?
    • Expected result: What should have happened instead?

You can leave the other fields at their default values.

Once you click Create work item, your report will be reviewed by our team as soon as possible. You’ll receive email updates about the issue:

  • We might provide a response or ask for additional info.
  • You may also receive an automatic notification once the issue is resolved.

FAQs

 

How do I report a bug or contact support in Kertos?

Click the “Give feedback” button in the top-right corner. Describe the issue following the guided structure and submit it directly to our team.

Can I use the same tool to suggest a new feature?

Yes! Use the “Give feedback” button and switch the Issue type from Bug to Story. This lets us know it's a suggestion rather than a bug.

Will I get updates after submitting a bug report?

Yes. You’ll receive email notifications when we answer to your question, need more information, or when the issue has been resolved.

Was this article helpful?

Powered by Product Fruits