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Chatbot

KAIA’s Chatbot is a powerful tool that provides real-time, domain-specific responses on key compliance topics like ISO 27001, GDPR, and the EU AI Act. Users can ask questions about compliance requirements, regulatory frameworks, and best practices, and KAIA will provide clear, accurate, and contextual answers based on a vast knowledge base of compliance standards and industry practices.

Problem Solved
Compliance-related questions often lead to uncertainty and delays for users. The complexity of frameworks like ISO 27001, GDPR, and the EU AI Act can overwhelm users, especially when they need quick answers to specific queries. KAIA’s chatbot addresses this by providing immediate answers and guidance, eliminating the need for manual research and reducing the reliance on support teams.

Key Benefits

  • Instant Answers: Get real-time responses to compliance-related queries, reducing the need for manual research or escalation to experts.
  • Increased Efficiency: KAIA provides clear and actionable answers, helping users quickly understand complex compliance topics.
  • Reduced Support Load: By answering common questions, KAIA frees up your team to focus on more complex issues.

How It Works

  • Ask Questions: Users can type questions directly into the KAIA chat interface. These can be related to ISO 27001, GDPR, or the EU AI Act.
  • Contextual Responses: KAIA analyzes the input and provides detailed, context-aware responses. The chatbot’s responses are tailored to the user’s specific needs and context, offering relevant compliance advice.
  • Access to Knowledge Base: The chatbot pulls data from Kertos' extensive knowledge base, which is regularly updated to stay in sync with the latest regulatory changes.
  • Chat History & Feedback: Users can revisit previous chats via chat history, and provide feedback to improve future responses.

You can access the KAIA Chatbot anytime, directly inside the Kertos platform:

1. Accessing the Chatbot Interface: To begin using the KAIA chatbot, click the KAIA Widget located on the right-hand side of your screen within the Kertos platform.

  • The KAIA Widget is a small, clearly visible icon that stays in place as you navigate through the platform, making it easily accessible at all times.
  • When you click the widget, it will open the chat interface, where you can start typing your question or select from predefined prompts, which will guide you through compliance topics.
  • The chat interface will remain dockable on the screen, allowing you to interact with KAIA without interrupting your current workflow.

2. Start Typing Your Question in the Chat Bar Window: Once the chat interface is open, simply click into the chat bar window at the bottom of the screen and start typing your compliance-related question.

  • You can ask anything related to ISO 27001, GDPR, EU AI Act, or any other regulatory topics supported by KAIA.
  • Press Enter or click the Send button to submit your question. KAIA will then process your input and provide a real-time, context-aware response tailored to your needs.

3. Chat History: Access Your Previous Conversations - You can easily access your previous interactions with KAIA by clicking on the time icon located inside KAIA’s chat module.

  • This will open the chat history window, where you can browse through past conversations for quick reference.
  • You can view all the questions you’ve asked and the responses provided by KAIA, making it easy to revisit key information or see follow-up guidance.
  • Simply click on any previous chat to continue the conversation or get back to the information you need without having to retype your question.

 

4. Start New Chat: Begin a Fresh Conversation Anytime: Whenever you need to ask a new question or start a new topic, you can easily start a fresh conversation by clicking on the "Start New Chat" button inside the KAIA chat module.

  • Clear the current thread: This allows you to reset the conversation and focus on a completely new query without mixing topics.
  • Initiate a new thread: Whether you're asking a question related to ISO 27001, GDPR, or another compliance topic, you can begin fresh without the need to navigate away from the current page.

 

5. Feedback Mechanism: Help KAIA Improve by Giving Feedback: KAIA allows you to provide valuable feedback on her responses to help improve her accuracy and performance over time. After each interaction, you’ll see a thumbs up and thumbs down button below the response.

  • Thumbs Up: Click if the response was helpful and met your needs.
  • Thumbs Down: Click if the response was not helpful or you need more clarity.

This simple feedback helps KAIA learn and evolve, ensuring she provides better answers in the future.

 

6. Copy to Clipboard: Easily Copy KAIA’s Responses: KAIA allows you to copy her responses and easily insert them into your workflows, documentation, or tools.

  • Simply click the copy icon next to KAIA’s response, and the text will be automatically copied to your clipboard.
  • You can then paste the response directly into your compliance documents, email templates, or any other place where you need the information

 

Frequently Asked Questions (FAQs)

Q1: What kind of questions can I ask KAIA?
A1: KAIA is designed to answer questions related to compliance, including ISO 27001, GDPR, and the EU AI Act. You can ask about regulatory requirements, frameworks, and controls for example.

Q2: How does KAIA provide answers to my questions?
A2: KAIA uses a contextual AI model to provide real-time, accurate answers based on your query. Her responses are powered by a robust knowledge base of compliance standards, ensuring the information is relevant and up-to-date.

 

Q3: Can KAIA help me with multiple compliance frameworks?
A3: Yes, KAIA can provide answers for multiple frameworks like ISO 27001, GDPR, and the EU AI Act. It adapts her responses based on the framework you’re asking about, offering tailored, framework-specific guidance.

 

Q4: How do I know if KAIA’s response is accurate?
A4: KAIA’s responses are drawn from trusted sources and validated compliance knowledge. However, we encourage users to verify critical information, especially when it involves legal matters. If you have any doubts, KAIA also allows you to reach out to your team for confirmation.

 

Q5: Can I ask KAIA for specific details related to my company’s compliance journey?
A5: Yes, KAIA is context-aware and tailors her answers based on your current task, and company profile, providing more relevant and personalized guidance as you navigate the platform.

 

Q6: What if KAIA doesn't answer my question accurately?
A6: If KAIA's response isn’t helpful or accurate, you can provide feedback using the thumbs-up/thumbs-down system. This helps improve her accuracy over time. You can also try rephrasing your question or provide more context to get a better answer.

 

Q7: Can I ask KAIA questions outside of compliance topics?
A7: KAIA is primarily focused on compliance-related topics like ISO 27001, GDPR, and the EU AI Act. For questions related to other topics, we recommend reaching out to the relevant support team.

 

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