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KAIA Chat Assistant

KAIA is Kertos’ AI chat assistant that helps you understand your compliance status in real time. It answers questions about your policies, risks, controls, vendors, assets, and platform usage based on your actual Kertos data, not generic guidance. KAIA provides clear, structured, read-only insights to help you quickly see where you stand, what’s missing, and what to do next.

What Problem Does KAIA Solve?

Understanding your compliance status can be time-consuming and confusing. Customers often need to jump between policies, risks, controls, vendors, and assets, or ask experts the same questions repeatedly. KAIA helps you quickly understand where you stand, using your actual data in Kertos without manual searching or guesswork.

What KAIA does

KAIA is Kertos’ AI chat assistant that provides read-only, customer-specific answers based on your data in the platform.

You can ask KAIA questions about:

  • Policies (status, owners, gaps)
  • Risks (critical risks, treatments, missing links)
  • Controls (applicability, coverage, gaps)
  • Vendors & Systems
  • Assets
  • Tasks
  • AI use cases
  • Accounts & organization structure

KAIA explains your compliance status in clear, structured answers, so you can see what’s missing and where to take action next.

Key benefits

  • Instant clarity: Get answers about your compliance status in seconds
  • Context-aware: Answers are based on your Kertos data, not generic guidance
  • Less back-and-forth: Reduces the need to ask experts repetitive questions
  • Action-oriented: Highlights gaps and points you to the right place in the platform

How It Works

1. Ask a question in KAIA
Open KAIA from anywhere in the platform and ask a question in plain language.

Examples:

  • “Which policies are active and who owns them?”
  • “What are our critical risks?”
  • “Which controls have no linked policy?”
  • “Which vendors process personal data?”

2. KAIA reads your data (read-only)
KAIA securely reads structured metadata from your Kertos account.

3. Get a structured answer
Responses typically include:

  • A short summary
  • A table or list (where relevant)
  • A next step or link back to the platform 

What to expect

  • KAIA is read-only (no updates, edits, or task creation yet)
  • Some answers may require rephrasing if data is incomplete
  • If something doesn’t work, KAIA will tell you and guide you on what’s missing

We’re continuously improving accuracy, coverage, and UX.

Feedback & improvement

After each answer, you can provide feedback:

  • “Just what I was looking for”
  • “This was not helpful”

Your feedback helps us improve KAIA’s answers and prioritize what to build next.

FAQs
 

What kind of questions can I ask KAIA?
You can ask KAIA questions about your own compliance data in Kertos, including policies, risks, controls, vendors, systems, assets, tasks, AI use cases, and your organization structure.

How does KAIA provide answers to my questions?
KAIA securely reads structured, read-only data from your Kertos account and combines it with compliance knowledge to explain your current status clearly and consistently.

Is KAIA using my company data?

Yes. KAIA is context-aware and uses your actual Kertos data, scoped to your permissions. She only accesses what you are allowed to see.

Can KAIA update or change data for me?

Not yet. In this version, KAIA is read-only. She highlights gaps and next steps, but all changes must be made manually in the platform.

How accurate are KAIA’s answers?

KAIA reflects the data available in Kertos. If data is missing or incomplete, she will tell you. For audit-critical decisions, always review directly in the platform.

What if an answer isn’t helpful or looks wrong?

You can give feedback directly after the answer or rephrase your question. Your feedback helps improve KAIA’s accuracy and coverage.

Can KAIA help me with multiple compliance frameworks?
Yes, KAIA can provide answers for multiple frameworks like ISO 27001, GDPR, the EU AI Act as well as anything product related. It adapts her responses based on the framework you’re asking about, offering tailored, framework-specific guidance.

Can I ask KAIA for specific details related to my company’s compliance journey?
Yes, KAIA is context-aware and tailors her answers based on your current task, and company profile, providing more relevant and personalized guidance as you navigate the platform.

Can I ask KAIA questions outside of compliance or product topics?
KAIA is primarily focused on compliance and product related topics like ISO 27001, GDPR, and the EU AI Act, and the platform. For questions related to other topics, we recommend reaching out to the relevant support team.

 

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